Question 1

What does Hearthmark equipment monitoring watch?

Accepted Answer

Hearthmark monitors proofers, ovens, retarders, and oil baths. Where a connected sensor supports it, the equipment log tracks temperature, humidity, runtime, and door-state signals so drift and downtime are visible while a batch is still recoverable.

Question 2

How do pre-bake logs surface drift before the first load?

Accepted Answer

The pre-bake log brings overnight readings into one handoff: it timestamps excursions, flags equipment that moved outside its expected band, and makes recurring patterns easy to spot before the morning production run begins.

Question 3

How does supplier visibility keep ingredient runs moving?

Accepted Answer

Hearthmark keeps flour, butter, and sugar thresholds visible alongside supplier details. When stock crosses a reorder threshold, it can draft the next purchase order so supplier follow-up stays moving without another overnight phone call.

Question 4

What is included in the Wholesale uptime report?

Accepted Answer

Wholesale includes a monthly bakery equipment uptime PDF with reading totals, flagged events, recurring patterns, and visibility by bakery location. It gives the team a clear record of what happened overnight and where attention is needed.

Question 5

What does Wholesale billing include?

Accepted Answer

Wholesale is $399/month for the first location, plus $125/month for each additional location. Annual billing is available through the existing pricing flow; the plan also includes priority monitoring, a morning digest, the in-app assistant, and monthly uptime reporting.

Answers for the hours before the first tray.

Set your overnight line up for the morning.