Terms of Service

1. Acceptance & eligibility

You accept these Terms when you first click an acceptance checkbox or use the Service in a way that signals agreement (signing up, completing checkout, configuring a workspace). If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation. You must be at least 18 years old and legally able to enter a contract in your jurisdiction.

2. Service description

Hearthmark provides operational tooling for small wholesale bakeries: an ingredient stock monitor, equipment anomaly tracking for proofers, ovens, retarders, and oil baths, supplier coordination, and the daily morning digest that bundles flagged readings and pending purchase orders. We may add, change, or remove features over time; we’ll communicate material changes in advance where reasonable.

3. Accounts & authentication

You are responsible for keeping your sign-in credentials confidential and for activity that occurs under your account. Notify us promptly at the address below if you suspect unauthorised access. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

4. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right.
• Upload content that is unlawful, infringing, malicious, or deceptive.
• Attempt to probe, scan, or test the vulnerability of the Service outside the bounds we have explicitly authorised.
• Reverse-engineer, decompile, or otherwise attempt to derive source code from the Service, except where this restriction is prohibited by applicable law.
• Use the Service to send unsolicited communications or to interfere with another user’s use of the Service.

5. Subscriptions, billing & cancellation

Paid plans are billed in advance for the period you select (monthly or annual) through our payment processor. Prices are stated on the pricing page and exclude applicable taxes unless stated otherwise. You can cancel at any time from your account settings; the Service stays active through the end of the period you have already paid for. We do not issue partial refunds for periods already paid, except where required by law.

If a payment fails, we may suspend access after a reasonable grace period and attempt retry. We may change plan prices for upcoming renewal periods with at least 30 days’ notice; existing periods are honoured at the price you agreed to.

6. Intellectual property

We retain all rights, title, and interest in and to the Service, including the underlying software, branding, design, and documentation. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal bakery operations during the term of these Terms.

You retain rights to the data and content you upload (inventory records, equipment logs, supplier notes). You grant us a limited licence to host, process, transmit, and display that content as necessary to provide the Service.

7. Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us a royalty-free, perpetual, irrevocable, worldwide licence to use, modify, and incorporate that feedback into the Service without obligation to you.

8. Third-party services

The Service integrates with third-party providers to operate (described in our Privacy Policy). We are not responsible for those providers’ acts or omissions, and your use of their services may be subject to their own terms.

9. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that all anomalies or stock-outs will be detected. The Service is an operational aid — final production decisions remain yours.

10. Limitation of liability

To the maximum extent permitted by law, Hearthmark’s total cumulative liability arising out of or relating to the Service will not exceed the greater of (a) the amounts you paid us for the Service in the twelve (12) months preceding the event giving rise to the liability, or (b) one hundred US dollars (US$100). Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, goodwill, or data, even if advised of the possibility of such damages. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

11. Indemnification

You will indemnify and hold Hearthmark harmless from claims arising out of your breach of these Terms, your use of the Service, or your violation of any law or third-party right.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms and (where curable) fail to cure within 30 days of notice. Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, and Governing Law — survive termination.

13. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the “Document version” and “Last updated” lines above and, for material changes, notify you by email or in-product notice at least 30 days before the updated Terms take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the jurisdiction in which Hearthmark is incorporated, without regard to conflict-of-laws principles. Any dispute will be resolved exclusively in the courts of that jurisdiction, except where mandatory consumer-protection laws of your place of residence apply.

15. Contact

Questions about these Terms? Reach us at hearthmark-8@polsia.app.